We understand that sometimes things change, and you may need to cancel your order. However, as our products are customised, we have to start processing your order soon after receiving it. Therefore, we have cancellation policy in place that you need to follow if you wish to cancel your order.

Cancellation within 24 Hours:

You can cancel your order within 24 hours of placing it. Reach out to our customer support team on WhatsApp +91 9163130090 . We will process your cancellation request as soon as we receive it and issue a full refund.

Please note that we won’t be able to cancel your order if you have already received a shipping confirmation email from us. Once your order has been shipped, we cannot stop it from being delivered.

Cancellation after 24 Hours:

After 24 hours of placing your order, we won’t be able to cancel it as the production process has started. We urge you to review your order carefully before placing it to ensure that you are happy with your purchase.

However, in case you have received a defective or damaged product, we will offer you a replacement or refund as per our return policy. Please refer to our Return Policy section for more information.

We hope that you find our cancellation and return policies fair and transparent. We understand that cancellations and returns can be inconvenient, but we strive to provide our customers with the best possible service.

If you have any questions or concerns regarding our policies, please do not hesitate to contact us. We are here to help you and ensure that you have a pleasant shopping experience with us.

Refund Policy: -

The refund policy of a grocery supermarket can vary depending on the specific store and its management. However, many grocery supermarkets typically have a customer-friendly refund policy that allows customers to return items and receive a refund under certain conditions. Here's a general overview of what you might expect:

Defective or Damaged Items: Most supermarkets will refund or replace items that are defective or damaged upon purchase. This includes products that are spoiled, expired, or otherwise unsatisfactory.

Unsatisfactory Quality: If a customer is dissatisfied with the quality of a product, many supermarkets will offer a refund or exchange. This could include items that are stale, moldy, or otherwise not up to the expected standard.

Incorrect Items: If a customer receives the wrong item or is charged incorrectly, supermarkets typically allow for refunds or exchanges.

Unused Items: Some supermarkets will accept returns on unused and unopened items within a certain time frame, often with a receipt.

Receipt Requirements: Generally, having a receipt facilitates the refund process as it provides proof of purchase. However, some supermarkets may offer refunds without a receipt, particularly for loyalty card members or if the purchase can be verified through other means, such as credit card records.

Time Limit: There may be a time limit for returns, such as within 3 to 5 days of purchase, though this can vary.

Specialty Items: Perishable items like produce, meat, and bakery goods may have different refund policies due to their nature. Some supermarkets may offer refunds on these items if they are returned promptly and deemed unsatisfactory.

Non-Refundable Items: Some items, such as alcohol, tobacco, and certain hygiene products, may be non-refundable due to legal or safety regulations.

It's important for customers to check the specific refund policy of the supermarket they are shopping at, as details may vary. This information is often available on the store's website or can be obtained by asking customer service representatives in-store.

Refund Time Limit 3 to 5 Working Days.